Service promises
Our clients come in many shapes and sizes, from a broad spectrum of business communities and from different countries. That's
why their needs are unique. Yet, while our advice is always tailored to a particular client's objectives, we ensure our deliverables
are always the same.
As a client we promise to:
- provide a fee quotation or indicative estimate at the beginning of our work
- always provide you with a written engagement letter, setting out the nature and scope of the assignment in plain English
- identify an appropriate Osborne Clarke Partner to take responsibility for our overall relationship with you and ensure you
have access to any of the key members of the team working on your account
- provide concise, regular progress reports when our work extends over one month or more
- respond to your calls, emails and letters within 24 hours
- contact you immediately if we believe that the scope, complexity or price of our work is liable to change
- present plain English bills which clearly state how the fee is made up
- seek your feedback on our services and people, using a variety of routes including periodic questionnaires, client service
interviews and end of transaction debriefs
- add value to your business by alerting you to useful items of knowledge and/or seminars of interest to you